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My zoom has been perfectly fine until a few days ago. I was in a lecture when i decided to play some music from spotify while the prof was screen sharing a video. But then the spotify sound was so muffled, which has never happened before. Then suddenly the spotify sound went perfectly normal but then till this day i can’t hear anything when someone’s screen sharing.

I can hear perfectly fine if they’re talking through their mics but i can’t hear anything from the screen shared. I’ve been looking everywhere for help so please help me with this.. I am having the same issue. I have checked the “Sound Share” box in the lower left hand of the share screen. People can hear me talking through my mic, but not the music when I play it from YouTube. I know this is a few months old but I have just spent some time dealing with this issue for a customer, and wanted to share the solution that worked in my case.

The problem turned out to be to do with the Realtek audio device driver. Open device manager and Open up “Sound, video and game controllers” and right click on the Realtek item underneath and choose uninstall.

If you see a tickbox that says to uninstall device drivers, check it. Then click uninstall, and reboot. Windows will reinstall the audio device, and in my case this completely fixed the problem.

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Zoom Audio Not Working? 8 Troubleshooting Tips

 
Hello Dan This is the requested information, please let me know if you need anything else. If you see more than one mic in the drop down test all of them. Choose another microphone from the microphone selection list and try the audio test again. If you do not see a microphone listed, this means your computer does not have an internal microphone and you do not have another mic plugged in. I thought I had replied, sorry I don’t have. Flor , Most likely cause is the wrong mic being selected, or the mic being tied up by another app. I use a Bluetooth headset, and all my drivers are up to date.